Residence Inn Houston Northwest / Willowbrook

The staff here is always friendly and helpful everytime I visit. They are the reason I keep coming back time after time. They always see to any problem or issue with a friendly attitude and a genuine understanding on how to address and get them fixed in a timely manner

The staff was great and very friendly and was always happy to help with whatever I needed and made sure I felt safe when I was outside smoking at night really late and always checked on me and if I had any concerns they were right there to answer them and always had a smile and a good morning and good night

I loved the continental breakfast, so many choices and it was all delicious! Also having access to the fireplace and outdoor grill was awesome. Just wish we would have stayed more than 1 night.

I must say that the front desk receptionist, I believe his name was kevin(forgive me if that’s not it), but he had excellent customer service!! Not only was he completely patient with me, but understanding and did everything to make me and my family stay comfortable. I ran into so many issues literally driving from Chicago and he was amazing the entire time!!!! The best customer service I ever had hands down and will definitely refer everyone I know to this specific location.

I liked how the hotel had two bedrooms and a kitchen. The front desk worker was amazing. He helped us out so much.